Question 1

What information do I need to provide for a freight quote?

Accepted Answer

For an accurate quote, please provide: pickup and delivery locations (city, state, zip), shipment details (weight, dimensions, number of pieces), freight class or product description, desired pickup/delivery dates, and any special handling requirements (liftgate, inside delivery, refrigeration, etc.). The more details you provide, the more accurate your quote will be.

Question 2

How quickly can I get a quote?

Accepted Answer

Most standard freight quotes are provided within 1-2 hours during business hours. For urgent requests, call +1 (224) 402-9537 and speak directly with our dispatch team for immediate pricing. Complex shipments requiring specialized equipment or permits may take slightly longer as we coordinate with our operations team.

Question 3

What are your business hours?

Accepted Answer

Our main office is open Monday through Friday, 8:00 AM to 5:00 PM Central Time. However, our dispatch team operates 24/7 for time-critical shipments and customer support. For after-hours emergencies, urgent pickups, or deliveries, call our main number +1 (224) 402-9537 and you'll be connected to our on-duty dispatcher.

Question 4

Do you offer facility tours?

Accepted Answer

Yes, we welcome potential customers to tour our 227,000 sq ft bonded warehouse facility in Elk Grove Village. Tours provide an opportunity to see our CBW Class 3 operations, climate-controlled storage, security systems, and value-added services firsthand. Contact us to schedule a facility tour with one of our logistics specialists.

Question 5

How do I track my shipment?

Accepted Answer

All shipments include real-time GPS tracking. You can track your freight by accessing our online customer portal with your tracking number, calling our dispatch team at +1 (224) 402-9537, or using the contact form with your shipment details. You'll receive automated notifications for pickup confirmation, delivery updates, and POD documentation.

Question 6

What payment methods do you accept?

Accepted Answer

We accept various payment methods including ACH transfers, credit cards, wire transfers, and checks. Established customers can apply for credit terms with our accounting department. For new customers, we may require payment in advance or upon delivery for the first few shipments until credit is established.

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